Hospitality Integrity Audits -Stryker Investigation Services Inc.

Hospitality integrity audits: Protect your brand and staff with regular hospitality integrity audits and employee integrity checks for theft, fraud, cash handling, policy violations, embezzlement, or other employee wrongdoing. We work closely with our clients to document the evidence of employee theft and determine their exposure, identify an appropriate remedy, reduce costs and collateral damage, retain customers, restore investor confidence, and avoid any civil liabilities.

Customer service is the most important thing your business must get right. The customer experience is an integral part of customer relationship management, and exceptional customer experience increase will increase profitability. Increasing customer loyalty, retention, and advocacy is the key to increasing profitability, which is determined by the experiences your customers have with your brand and employees.  Your employees are the face of the company, and the customer experience will define whether or not you are truly exceptional and sustainably profitable. 

As we all know, one bad experience can make a customer turn away from a company for life. What’s even worse, there is a high probability that disgruntled customer will tell others about their negative experiences, post negative reviews online for the entire world to see, and damage the company’s reputation. Nowadays, your brand’s reputation is incredibly valuable, and you want to make an active effort to create a positive experience.  Especially with the internet taking notice of negative comments, your reputation is the first thing to take a hit when you have an extended streak of lousy customer service. A whopping 79% of U.S. adult Internet users check online reviews before they make a purchase or visit a business, according to a survey by YouGov.com. As Warren Buffet said, “It takes 20 years to build a reputation and five minutes to ruin it.

The travel and hospitality industry faces various potential risks, including employee theft of guest’s belongings, disgruntled employees, and environmental, social, and economic. In a hotel, taking care of your guests doesn’t only mean giving them quality service but also ensuring that their safety and well-being are prioritized. Any issues with the management of confidential customer information, food, water, air contamination, or infrastructure can negatively affect your company and operations. Bad customer service has adverse side effects in all areas of business. If your company develops a bad reputation, your top performers may also jump ship when they realize things are going south because your best employees are forced to pick up the slack for bad employees. In the hospitality industry, we are always interacting, whether it’s with co-workers, guests, or vendors